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Contact Customer Support
We don't just sell you a product and leave it at that. Our team is dedicated to the continuous improvement of our products and services. Get in contact with our highly trained personnel, and we'll do our best to give you the solution you need.
Currently, our customer support hours are from 8:00 a.m. to 6:00 p.m. (EDT), Monday through Friday. Eii offers emergency after-hours support. Please use this service for emergency phone support only. Customers may call up to 4 times per month without an additional charge. Also, please do not use a technician’s direct extension or email address. If that specific technician is not in the office, your message will not be received.
Meet the Support Team
Our knowledgeable and well-trained staff is happy to make sure your Mail and Parcel Automation is working its best for you and your team.
Visit our Support Portal
The Engineering Innovation support portal serves as both a knowledge base and a help center for our customers. In our support portal, customers can stay up-to-date on the latest Eii support announcements, find helpful USPS links, submit and check the status of support tickets, and more!