Jen joined Eii in 2006.  After several years of fulfilling the roles of Document Control Specialist and Manger of Business Processes, Jen is now the Director of Operations.  Jen graduated from IUSB with a degree in Psychology and Environmental Science.  She has 2 years of experience with project management, 4 years of experience as Manager of Business Processes, and 18 years of experience as a Document Control Specialist along with 7 years of expertise with M1 ERP.  As Eii’s Director of Operations, Jen is responsible for overseeing and directing interactions between departments, especially those interactions that go through the ERP system.  She also oversees documentation control, works closely with the Business Process team to ensure operational processes are documented and utilized company-wide, and she implements procedures that will improve day-to-day operations.