Meet the Team

Engineering Innovation is not just a team of engineers, we are a diverse group that is dedicated to providing the best mail and parcel automation services to ensure the success of your company.

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Brian Bowers

Position: Chief Innovation Officer
Categories: All Team Members, Customer Support Team
Brian joined Eii in 2023 as our Chief Innovation Officer in our Business Development department.  Brian graduated with a Bachelor’s degree in Manufacturing Engineering Technology from Rochester Institute of Technology, and went on to earn his Master’s Degree in Product Design and Development from Northwestern University.  As Chief Innovation Office, Brian is responsible for inspiring innovation by taking ideas or technologies and creating new products and/or market opportunities.  He has over 30 years of mailing industry experience, over 7 years of experience as CTO for Bell and Howell and Fluence Automation, over 15 years of IT experience, and has multiple US patents published.  Brian’s areas of expertise include value engineering, system engineering, material handling systems (large integrations), labeling systems, operations, and customer and field service. What is your favorite movie or tv show? Law and Order Favorite book or author? Jack London / Mark Twain Favorite technology or software? SolidWorks, 3DCAD systems in general and 3D printing Favorite meal or food? Meatloaf with green beans and mashed potatoes Do you have any skills or talents that most people don’t know about? I played tuba in high school.  Most people don’t know that I sing and read music.

Brian Bowers

Chief Innovation Officer

Sarah Burgess

Position: Customer Support Technician, Product Specialist
Categories: All Team Members, Customer Support Team

Sarah started at Eii in 2014. She manages software installations, resolves machine issues, trains customers and new technicians, and maintains knowledgebase articles. Sarah studied Nursing at Vincennes University and Architecture at Ball State University. Her work experience includes 7 years as a Library Assistant and 8 years as a Construction Mechanic for the US Navy.

Favorite Book or Author?

Dan Jones and Calvin and Hobbes

What is your favorite movie or tv show?

Docuseries and sci-fi/fantasy

What do you do in your spare time?

I love to draw and paint when I can.  I also enjoy board/card games, reading, Legos, and doing puzzles.

When you were ten, what did you want to do when you grew up?

Astronaut, doctor, Naval Aviator, astronomer, or a gymnast

If you could live anywhere, where would it be?

I’d want to live in Ireland or Scotland.

Sarah Burgess

Customer Support Technician, Product Specialist

Don Caddy

Position: Chief Executive Officer (CEO)
Categories: All Team Members, Management Team

Don Caddy is the Chief Operating Officer of Engineering Innovation Inc. Don has more than thirty years of experience in the mailing industry and is the driving force behind Engineering Innovation’s product planning and development.  Prior to helping start EII Don had a range of roles in the industry including Engineering Management, Product Development, and International Business Development.

Don Caddy

Chief Executive Officer (CEO)

Clark Cassell

Position: Business Development
Categories: All Team Members, Sales Team

Clark has been with Eii since 2007 and currently handles sales and marketing. Clark graduated from Brown University with a bachelor’s degree in political science and has expertise in the areas of Eii mailing and Logistics Solutions. Clark also has previous, notable experience with consulting, publishing, business writing, and advertising sales.

 

If you could live anywhere, where would it be?

…Kayaking

What is your favorite movie or tv show?

The Godfather

Favorite technology or software?

Droid

What do you do in your spare time?

Read

What is your favorite quote?

“Be kind, for everyone you meet is fighting a great battle” – Philo of Alexandria

Clark Cassell

Business Development

Matt DeMoss

Position: Business Manager
Categories: All Team Members, Management Team

Matt began with Eii in 2013 where he is responsible for Accounting and Human Resources. He got a BS in finance from Ball State University and has 23 years of experience in Accounting and Business Management with not-for-profits and agriculture.

 

Favorite Book or Author?

Lord of the Rings

What is your favorite movie or tv show?

Secondhand Lions

What is one thing you can’t resist?

Anything my daughters bake

What do you do in your spare time?

Anything outside – hiking, fishing, cooking, golf, and chainsaw

What is your favorite quote?

“Twenty years from now you will be more disappointed by the things that you didn’t do than by the ones you did”- Mark Twain

Matt DeMoss

Business Manager

Brent Gregory

Position: Director of Business Development and Marketing
Categories: All Team Members, Management Team, Sales Team

Brent joined Eii in 2022 and serves in our sales department. Brent graduated with a bachelor’s in business management from Purdue University before earning his MBA from Indiana Wesleyan. He has over 20 years of professional work experience across the United States and Europe.

What do you want to make sure you do before you die?

I really want to visit Hawaii and Australia, maybe on the same trip!

Favorite book or author?

F. Scott Fitzgerald – “The Great Gatsby”

What do you do in your spare time?

I enjoy playing basketball and tennis, and, although I am not good at it, I do enjoy painting sometimes.

Do you have any skills or talents that most people don’t know about?

I lived in Japan for 2 years as a child and in Europe for 7 years as an adult so I can speak Japanese and Russian languages pretty well.

What is your favorite board/card game?

Board game – Monopoly, of course!  Card game – Euchre

Brent Gregory

Director of Business Development and Marketing

Travis Gregory

Position: Technical Writer
Categories: All Team Members, Customer Support Team

Travis joined Eii in 2024 as a Customer Support Technician.  Travis attended several years of college at Purdue University before ultimately joining the Marines.  Travis is responsible for assisting customers with troubleshooting machine issues, installing machines on site, and practicing preventative maintenance.

Favorite Book or Author?

Clive Cussler

If you could live anywhere, where would it be?

The Carolinas

When you were ten, what did you want to do when you grew up?

Professional baseball player and a good dad.

What do you want to make sure you do before you die?

Live

What would you do/buy if you won $10 million in the lottery?

A Chameleon Machine to sort all the useless stuff I’d buy

Travis Gregory

Technical Writer

Blair Hueston

Position: Inside Sales RMA Specialist
Categories: All Team Members, Customer Support Team

Blair joined Eii in 2022 as an Inside Sales RMA Specialist in our Customer Support team.  Blair is responsible for supervising RMAs throughout their entire lifecycle, which includes acting as a liaison with customers, support, and manufacturing.  Additionally, she provides operational support to our Customer Support team, including the creation and supervision of RMAs, ordering and tracking PM Kits, and entering quotes and sales orders for parts.

If you could live anywhere, where would it be?

In the mountains of Tennessee

What is your favorite vacation destination?

Clearwater Beach, FL

What is your favorite meal or food?

Anything Mexican

What do you do in your spare time? (Hobbies and Interests)

Our kids show livestock (cattle, sheep, pigs) year-round.  All our time outside of work is spent in the barn working with the animas, traveling to shows all around the Midwest, and preparing for county and state fairs.

What would you do/buy if you won $10 million in the lottery?

If I won 10 million in the lottery I would buy a new truck and trailer with living quarters, and build a new show barn for the kids and show animals.

Blair Hueston

Inside Sales RMA Specialist

John Kendall

Position: Customer Support Technician
Categories: All Team Members, Customer Support Team

John joined Eii in 2023 and serves on our Customer Support team as a Customer Support Technician. John graduated from Ivy Tech and specializes in assisting customers with troubleshooting machine issues, installing machines on site, and practicing preventative maintenance. He has over 6 years of professional work experience working as an Advanced Services Technician at Comcast.

If you could live anywhere, where would it be?

Northern California

Favorite book or author?

Stephen King

Favorite technology or software?

Anything technological is my favorite.  I love working on it all.

What do you do in your spare time?

Mostly spending time going on adventures with my family, but when not doing that, I am working on my home PC or stereo system, cars, or cleaning.

What is your favorite quote?

“All good things in all good time” – Jerry Garcia

John Kendall

Customer Support Technician

Wyatt Kirisits

Position: Field Service Technician
Categories: All Team Members, Customer Support Team

Wyatt joined Eii in 2023. As a Field Service Technician, Wyatt travels to customer sites to install and maintain Eii’s products. Wyatt graduated from Purdue University with a Bachelor’s degree in Applied Statistics.

What is your favorite book or author?

“11/22/63” by Stephen King

What is your favorite movie or tv show?

Get Out, Superbad, The Twilight Zone, Breaking Bad

Favorite technology or software?

Wikipedia – it’s an extremely quick and accessible way to gain a basic, and sometimes deep, understanding of any topic you can possibly think of.

What do you do in your spare time?

Hiking, photography, trying new foods/cuisine, cooking, going to NFL games, learning

What is your favorite quote?

“We would accomplish many more things if we did not think of them as impossible” – Vince Lombardi

Wyatt Kirisits

Field Service Technician

Kelly Largent

Position: Confirm Delivery Specialist and Inside Sales Associate
Categories: All Team Members, Customer Support Team

Kelly began working with Eii in 2016 where she provides customer support for ConfirmDelivery.com, Mail Tracking, Database Processing, Order Entry. Kelly studied Business Management at Ivy Tech Community College in Indianapolis, IN and accounting at Danville Area Community College in Danville, IL. Her work experience began with ConfirmDelivery.com. She previously owned and operated a Monument Company here in Lafayette and helped her family design monuments. She went to school in New York to learn how to design Monuments and received a Certificate from Monu-Cad.

 

Who is your favorite Super Hero?

My Son, he has cerebral palsy, but he doesn’t let his disability stop him from living every day to its fullest. He always has a smile on his face and enjoys life.

What is your favorite quote?

“There’s a reason why the rearview mirror is so small and the windshield is so big. Because where you are headed is much more important than where you have been” – Joel Osteen

What do you want to make sure you do before you die?

Pay respects to the 9/11 Memorial in New York

Do you have any skills or talents that most people don’t know about?

I learned to shoot when I was young and was a marksman by the age of 10. Friends of my parents use to call me little “Annie Oakley”

What would you do/buy if you won $10 million in the lottery?

I would open two different types of facilities. One would be a facility right here in Lafayette similar to the facility my son is in, for younger youths/adults with disabilities. A long term care facility that is more age appropriate and that would have activities and workshops for them so they could be closer to their families. Secondly, I would open a home for girls with addictions: a place for them to go when they feel they have no one; a place they can call home and get help; a place that will give them a roof over their head and get them the right help for their addictions. Along with this home, there would be a restaurant attached that once they are clean, they would have a place to work to earn money and help them get on their feet to learn responsibilities and help them in the right direction.

Kelly Largent

Confirm Delivery Specialist and Inside Sales Associate

Brandon Patton

Position: Director of Information Technology
Categories: All Team Members, Management Team

Starting as a Customer Information Specialist for the Support Team back in 2008, Brandon has proven his knowledge of information systems and resources to be placed in the position as the IT Manager. Now going on 11+ years with the company, his role is not only the core infrastructure that keeps Eii innovative and functional but also to help search out new and exciting methods and technologies for the team.

 

Do you have any skills or talents that most people don’t know about?

I’m a Liberal Arts graduate, with a major in Professional Writing and minor in Organizational Leadership and Supervision.

Who is your favorite Super Hero?

I admire Walt Disney. He was someone with a passion for creativity and pushing the bounds of what was possible – a man with both redeeming qualities and faults, that ultimately left a lasting impression on many generations.

What is one thing you can’t resist?

Tinkering with a new tech device

What is your favorite quote?

“We keep moving forward, opening new doors, and doing new things, because we’re curious and curiosity keeps leading us down new paths” – Walt Disney

What do you do in your spare time?

I’m an amateur radio operator for about a year now. KD9LKC

Brandon Patton

Director of Information Technology

Lora Patton

Position: Manager of Marketing & Design
Categories: All Team Members, Management Team

Lora joined Eii in 2013. After several years of fulfilling the role of Graphics Coordinator she is now Engineering Innovation’s Marketing and Design Manager. Lora graduated from Indiana State University with a Bachelor of Science in Studio Art/Graphic Design and a minor in Art History. Prior to working for Eii, she gained over 10 years of experience in the newspaper/advertising industry. Lora is well versed in the Adobe Creative Suite, with expertise in Illustrator, Photoshop and InDesign. That experience helps her with her responsibilities, including creating graphics for advertising and trade shows, planning and implementing marketing strategies, and maintaining the Eii brand.

What is your favorite movie or tv show?

Outlander

Favorite technology or software?

Adobe Illustrator

What do you do in your spare time?

Sewing, reading, playing board games with my kids, planning Disney World/Florida trips

What do you want to make sure you do before you die?

Go on a Disney cruise to the British Isles

What would you do/buy if you won $10 million in the lottery?

Have my own art studio, and donate money to public school art programs.

Lora Patton

Manager of Marketing & Design

Aaron Pedigo

Position: Chief Technology Officer
Categories: All Team Members

Aaron has been with Eii since 2006. He is responsible for the overall design of our software and the interfaces between the different software packages offered by Eii. Aaron has a BS in Computer Engineering from Purdue University and has a total of 6 years of experience as a Software Engineer at MailCode and Pitney Bowes.

What is your favorite movie or tv show?

Almost anything in the science fiction genre

What is your favorite meal or food?

Angel food cake

What do you do in your spare time?

Road cycling and volunteering for multiple agriculture advocacy groups including Farm Bureau and 4-H

What do you want to make sure you do before you die?

Take a tour of various castles throughout Europe

What is your favorite board/card game?

The Settlers of Catan

Aaron Pedigo

Chief Technology Officer

Kalani Rodrigues

Position: Field Service Technician
Categories: All Team Members, Customer Support Team

Kalani joined Eii in 2023 as a Field Service Technician for our Customer Support team.  Kalani is one of our traveling support technicians, he is responsible for helping maintain existing customer equipment.  He is OSHA 30 Certified, has 5 years of experience as a Hotel Engineer, 5 years of experience as a Hotel GM, 3 years of experience as a Superintendent, and 10 years of experience as a small business owner.

What is your favorite movie or tv show?

Serenity, Stargate

Favorite book or author?

Steven King

When you were ten, what did you want to do when you grew up?

Own my own business

What is one thing you can’t resist?

Dark Chocolate

What do you do in your spare time? (Hobbies and Interests)

Build Drag Race vehicles, gardening, camping

Kalani Rodrigues

Field Service Technician

Alejandro Rosillo

Position: Associate Technical Writer
Categories: All Team Members, Customer Support Team

Alejandro joined Eii in 2023 and serves on our customer support team as an Associate Technical Writer. Alejandro graduated from Purdue University with a Bachelor’s degree in Professional Writing.  As an Associate Technical Writer, he helps create customer-facing documents and internal documentation for many different technical processes that happen here at Eii.

What is your favorite meal or food?

Street tacos

What do you do in your spare time?

I enjoy cooking and mixing drinks in my spare time, additionally, I like to play video games, watch films, and read any material I can get my hands on.

What is your favorite quote?

“We suffer more often in imagination than in reality.” – Seneca

Do you have any skills or talents that most people don’t know about?

I know how to land a couple of tricks on a skateboard.

Favorite technology or software?

My iPhone and gaming laptop in terms of hardware. For software, it would have to be Notion.

Alejandro Rosillo

Associate Technical Writer

Dan Scott

Position: Customer Support and Services Manager
Categories: All Team Members, Customer Support Team, Management Team

Dan has been with Eii since 2010, working previously as a Project Manager and a Product Manager. Currently, Dan serves as the Manager of the Customer Support team, offering his services as an USPS Expert, Product Manager for EZF, Agilis, Champ, and USPS Outgoing. Before his time at Eii, Dan worked for Pitney Bowes for 3 years and MailCode for 10. With a Bachelor of Science in Computer Science and Math from Purdue University, Dan combines his expertise in Business Analysis, Project Management, USPS, Agile, and Jira.

Dan Scott

Customer Support and Services Manager

Michelle Scott

Position: Assistant Manager Inside Sales
Categories: All Team Members, Customer Support Team, Management Team

Michelle joined Eii in 2023 as Assistant Manager of Inside Sales for our Customer Support team.  Michelle graduated with an Associate’s degree in Data Processing from Ball State University, and went on to earn her Bachelor’s Degree in Interdisciplinary Studies from Purdue Global University.  Additionally, she has over 30 years of experience in corporate customer service and support and office management.  As Assistant Manager of Inside Sales, Michelle is responsible for the oversight and strategic management for the Inside Sales team, which includes order entry, order tracking, invoicing, RMAs, and contracts.

What is your favorite book or author?

Harlan Coben

Favorite movie or TV show?

Princess Bride

What do you do in your spare time (Hobbies and Interests)?

I enjoy walking and playing with my granddaughter.

What is your favorite quote?

“Be your own hero and you’ll never be disappointed.”

What is your favorite board/card game?

Mexican Train Dominos and Euchre

Michelle Scott

Assistant Manager Inside Sales

Jordan Slipher

Position: Field Service Technician
Categories: All Team Members, Customer Support Team

Jordan joined Eii in 2008. He has had several roles at Eii, including Quality Assurance, Customer Support Technician, Customer Support Specialist, and now Field Service Technician.  Jordan graduated from Purdue University with a Bachelor’s degree.  Jordan is responsible for installing and upgrading machines, and training new customers.

What is your favorite movie or tv show?

The Office/Always Sunny in Philadelphia/Idiocracy/Yellowstone

Favorite book or author?

Bill Bryson – “Into the Wild”

What do you do in your spare time?

Disc Golf and Grilling

Favorite meal or food?

Smoked meats and sushi

When you were ten, what did you want to do when you grew up?

Fighter pilot or race car driver

Jordan Slipher

Field Service Technician

Isaac Smith

Position: Senior Field Services Technician and Product Support Specialist
Categories: All Team Members, Customer Support Team

Isaac started at Eii in July 2013. He manages UPS-MI products including annual preventive maintenance, updates of software and hardware, and new feature requests. Isaac has a BS in Software Engineering and an Associate’s Degree in Aerospace Electronics from the Community College of the Air Force. He has 7.5 years in the USAF as an aircraft mechanic, Intel QA, call center, and IT. His expertise covers UPS-MI Desk, KACE, DHL SW, SPA, and Parcels machine.

 

Who is your favorite Super Hero?

My wife

Favorite technology or software?

Google – it knows all

What is one thing you can’t resist?

Electricity

Do you have any skills or talents that most people don’t know about?

Mad cooking and bartending skills

What would you do/buy if you won $10 million in the lottery?

Kids get 50K each in a retirement Mutual fund. Buy a nice piece of land in MT, set up travel fund, and donate 1 million to homeless rehabilitation

Isaac Smith

Senior Field Services Technician and Product Support Specialist

Hayley Spidel

Position: Inside Sales Administrator
Categories: All Team Members, Customer Support Team

Hayley began working at Eii in 2020. As a Customer Support Representative and Sales Administrator, she facilitates incoming purchases between Sales and Customer Support and provides customer support for parts and supply orders.  Her areas of expertise include EZ-Confirm and Confirm Delivery.

What is your favorite Book or Author?

Charlie Donlea

What is your favorite Movie or TV Show?

The Simpsons

What is your favorite meal or food?

Grilled hot dogs

What is your favorite quote?

“I want to tell you that the windshield is bigger than the rearview mirror for a reason.  What’s in front of you is so much more important than what’s behind you.” – Jelly Roll

What do you do in your spare time?

I love being outside

Hayley Spidel

Inside Sales Administrator

James Vest

Position: Customer Support Technician
Categories: All Team Members, Customer Support Team

James began at Eii in 2018. He provides phone and remote computer support for customers with issues and questions related to Eii products. He majored in Graphic Design at Baker Business College. His job experience includes 10 years of technical service doing testing, maintenance, and troubleshooting for field equipment; 5 years of Automation Machine Operation and Quality; and 2 years as a Customer Field Support Technician. James’ expertise includes technical service and support, Quality and Testing, Troubleshooting Field Equipment, Google Technical Support Fundamentals, Google Networking from Coursera.

 

Favorite technology or software?

Adobe Photoshop, Bluetooth technologies, and Google Online applications

What is your favorite meal or food?

Pizza

What do you do in your spare time?

Spend time with my family, play mobile games, watch baseball, and write

What is your favorite quote?

“A creative man is motivated by the desire to achieve, not by the desire to beat others”- Ayn Rand

What is your favorite board/card game?

Uno

James Vest

Customer Support Technician

Ethan White

Position: Customer Support Technician
Categories: All Team Members, Customer Support Team

Ethan joined Eii in 2024 and serves on our Customer Support team as a Customer Support Technician.  Ethan is responsible for assisting customers with troubleshooting machine issues.  He has over 7 years of professional work experience at ELM Manufacturing.

What is your favorite movie or tv show?

Star Trek Deep Space Nine

Favorite book or author?

Twice Dead King Ruin

When you were ten, what did you want to do when you grew up?

A history professor

Favorite meal or food?

Salmon and rice

Do you have any skills or talents that most people don’t know about?

Rhythm Games

Ethan White

Customer Support Technician

Larry White

Position: Assistant Manager Customer Support
Categories: All Team Members, Customer Support Team, Management Team

Larry joined Eii in 2023 as Assistant Manager of Customer Support.  Larry graduated with a Bachelor’s degree in Genetics from Purdue University and has business experience as the owner and operator of ELM Manufacturing.  As Assistant Manager, Larry is responsible for providing our support techs with the tools they need to provide our customers with the best possible support experience we can offer.

What is your favorite vacation destination?

Universal Orlando, FL

What is your favorite movie or TV show?

Alien

When you were ten, what did you want to do when you grew up?

U.S. Marine

Favorite meal or food?

Jambalaya

Do you have any skills or talents that most people don’t know about?

Used to give tattoos

Larry White

Assistant Manager Customer Support

Ethan Woodie

Position: Technical Writer
Categories: All Team Members, Customer Support Team

Jordan joined Eii in 2022 as a Technical Writer.  Ethan graduated with a Bachelor’s degree in Professional Writing and a minor in Anthropology.  Ethan is responsible for creating official, customer-facing documentation.  He is proficient in Typefi, InDesign, Mailchip, and the Office suite.

What is your favorite movie or tv show?

Stargate SG-1 and Community

Favorite book or author?

“The Book Thief” by Markus Zusak

When you were ten, what did you want to do when you grew up?

I wanted to be a paleontologist and discover dinosaur bones every day.

Favorite meal or food?

Authentic Mexican-style fish tacos

Do you have any skills or talents that most people don’t know about?

I am a developing football scout and am building connections within the media and league.  Hopefully someday, I’ll be able to launch my own podcast.

Ethan Woodie

Technical Writer